The best thing with Exotel was going live with our new number after just one day of testing.
It took us only two to three hours to set up a remote call centre - we configured the IVR, added agents to the dashboard and started taking calls within hours.
We’ve been using Exotel for 3 years. We are proud to have a partner that understands our business and recommends solutions. Their resolution time for escalated cases amazes me.
We like the proactiveness of the team to reduce our costs whenever possible without us asking for it and that when we raise a ticket, it gets resolved with reason and meaning.
After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive.
Zero setup cost. Use existing hardware like mobile phones to set up your home work solution for support or sales.
The work from home solution offers a full-fledged, customisable call centre. Get on-the-fly product updates as remote working evolves.
Get the most out of your business season by managing inbound calls and tracking missed calls. Offer the best experience.
With user-friendly drag-and-drop interfaces and REST APIs to work with your software, get started in minutes, not hours.
Track call handling by customer-facing teams to find areas of improvement, spread best practices, or set up training sessions.
Easily accommodate the remote work solution into your existing systems to offer an integrated solution to your workforce.
Automate workflows and mundane queries with a few clicks. Listen & intervene to troubling customer calls and intervene when necessary.
Keep management informed of team service levels or CSAT scores with your home work solution to identify ways to improve.
Personalise call flows to promptly connect customers to subject experts, automate routine queries and set up callbacks after office hours.
Scale your capacity based on business requirements and never end up with unresponded calls (& missed business).
Agents can use their mobile devices to connect using the dialer or your enterprise app.
Set up missed call campaigns to gather interest & set up follow-ups for calls missed by agents
Create simple IVR or complicated call functions using our visual App Builder.
Localise phone numbers & increase call pickup rates. Avoid customers blacklisting your business.
Set up trigger-based automations for bulk calls to collect customer feedback, confirm COD orders, and more.
Supervisors can tune in and listen to, assist and train agents on live customer calls.
ISO 27001:2013 certified information security management system
Gain competitive advantage with our patented solutions
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099