Ideally, every contact center works on satisfying the customer service needs of 100% of the target base. As in any other case, keeping the reality close to the ideal target for the contact center is a tough nut to crack. If you look at the…

From its humble beginnings in the mid-20th century, AI has experienced an exponential acceleration in development over the past decade, culminating in groundbreaking advancements within the last six months. As far as I could track, its origins can be traced back to a groundbreaking conference…

As marketers look for a more efficient method of engaging their target audience, no communication channels can be downplayed. The importance of such a channel increases, particularly if that mode of communication is personalized, heavily used, and has more than two billion consumers. As a…

Ameyo introduces an all-new Omnichannel Contact Center Software that is specifically designed for enterprises. It is named Ameyo XTRM by Exotel. The software is based on a truecloud model which means it will only be available for cloud deployments – public, private, and hybrid. It…

Customer experience is no longer a good-to-have factor in your business. It has become central to all business processes and the overall health of your trade. The list of benefits you can avail simply by focusing on the customer experience is endless. For starters, it…

You buy a product or service from a brand and are pleased with what has been offered. However, there may be a time when you are not fully satisfied with the product and may need to reach out to the brand for queries. Either way,…

Wish to reach out to customers about a new range of products? Want to draw their attention to a special discount sale? What’s the best way as a brand to connect to your customer base in today’s time? You turn to WhatsApp. If you want…

On a global scale, businesses have gone through a significant transformation while riding over the shoulders of technology. Whether it is cutting-edge tech innovations, globalization, or behavioral change on the consumer side, evolution has occurred for the better. One of the primary reasons for joining…

“Thank you for calling Exotel’s customer support team. First, Press 1 to know our products. Then, press 2 to request a callback from our experts.” By this stage of technological advancements on the scale of time, most consumers have come across such responses when dealing…

When a customer calls your contact center, the first thing they hear is an Interactive Voice Response (IVR). They help customers enable themselves with information or find the right agent to resolve their concerns. While a good IVR system can elevate the customer’s experience and...