Case Studies

7,000+ Businesses Use Exotel in India, Southeast Asia, The Middle East, and other emerging countries.

From supporting a call center with 5 agents to connecting tens of thousands of cab drivers with customers, we work with growing businesses of all shapes and sizes. Our aim is to help move enterprise customer communication to the cloud. We work with businesses to improve their operational efficiency, build better processes, deliver brilliant customer support and most of all, create happy customers! Here are a few of our clients who’ve shared their cloud telephony success story with us.

Case Studies

Case Studies

7,000+ Businesses Use Exotel in India, Southeast Asia, The Middle East, and other emerging countries.

Use Cases

Industries

The story of slice, scaling from just 4 to 250 inbound agents with Exotel

How Exotel helped Fantasy Akhada sell its biggest differentiator and increase CSAT score by 50%

How Ditto Insurance maintains high quality levels as they scale up using Exotel

How Reliance Nippon Life uses Exotel to boost its service quality

How Rupeek Scaled Up by 4x within 5 Months Using Exotel

How Zerodha set up a remote support centre within three hours using Exotel

How Epigamia set up a remote support centre for their D2C platform in 20 minutes

How GamesKraft uses Exotel to Reduce their Support Queries by 20%

How Netmeds uses Exotel to protect the privacy of its customers

How 99dotco Uses Exotel to Increase Lead Attribution by 20%

How MoneyTap used Exotel to boost call connectivity and improve user activation rate

How HealthifyMe saw a 5x increase in their coaches’ efficiency with Exotel

How BookRyde uses Exotel to streamline their customer communication

How Exotel helped Lifeline Foundation manage an 80% increase in their traffic during the Pandemic

How ACT uses Exotel to decrease their average customer response time by 60%

How a TeleConsultation Helpline powered by Exotel in Eranakulam helped thousands of COVID-19 patients

How Rapido uses Exotel to improve operational efficiency and streamline communication

How Ecom Express uses Number Masking to streamline their last-mile communication

How GoMechanic leverages Exotel’s solution to manage sales calls and track marketing ROI

How’s Exotel helping Urban Company organise the service market

How The/Nudge Foundation used Exotel to increase Alumni engagement by 75% and scaled their admissions 3x

How ixigo uses Exotel to reduce support tickets and improve customer retention

How DocEngage leverages Exotel for seamless integration with their healthcare CRM and also for their communication needs

How Exotel helps Saarthi Education understand their program success with call pickup and completion rates

How Exotel helped Yousee streamline their communication system

How ANAROCK responds to clients in less than 30 seconds using Parallel Ringing solution

How Ekart connects delivery agents and customers while maintaining privacy and offering superior communication

How Fabelio uses Exotel to boost operational efficiency

Exotel Helps Dost Education to see 90% Reduction in Manual Efforts

Startup Village Collective increases efficiency and tracks productivity with Exotel

Haptik Sees 40% Customer Retention with Exotel

How Ola implements number masking using Exotel

redBus uses Exotel to improve customer experience, increase efficiency and reduce operational cost

Exotel helps Quikr connect buyers and sellers with increased efficiency

Exotel Helped Squadrun Maintain User Privacy and Increase User Engagement

How Scripbox uses Exotel to communicate with their customers every day

How Zivame uses Exotel for COD verification via missed calls and SMS

Exotel empowers jobseekers to find jobs via Babajob

Zostel Uses Exotel’s IVR System to Bring All the Zostels Under 1 Roof

Paperman Uses Exotel to Aid Trash Funding

How Playtag used Exotel’s missed calls and reduced cost by INR 15 million

Exotel Powering Vedantu’s Mission of Making Learning Personalized

Exotel enhances Practo’s customer experience with call integrations

Swiggy streamlined its operations with Exotel – here’s how

Toit uses Exotel to streamline its reservations & operations

Nearbuy (formerly Groupon) has a Virtual Call Center with Exotel

Urban Ladder uses Exotel to improve the customer experience

Exotel helps PepperTap protect customer privacy

Sulekha Uses User Virtual Number (UVN) to Improve Customer Experience & To Safeguard Customer Privacy

Box8 uses Exotel to interact with their customers

Expansion was a breeze with Exotel

Exotel helps Numberz with customer acquisition

Printvenue uses Exotel for inbound & outbound calls, optimized its human resources on call center

Using Exotel’s call center to build better travel experiences for women

Amnesty uses Exotel to Garner Support for its Campaigns

Neat Meats uses Exotel to handle their customer calls

Exotel Helps Indus Action Reach Parents From the Economically Weaker Sections of Society

ApartmentADDA simplifies the Lives of Management Committees With SMS Interactions

Exotel helps Breathing Room enhance their customer experience

Belita uses Exotel to improve customer experience

Just Books Uses Exotel Toll Free Number and Internal Support Phone Numbers

How Bawa Group of Hotels improved call handling and increased revenues by 30%

MangoMist uses Exotel to ensure they don’t miss even a single customer call

Kickstart Jobs Uses Exotel to Streamline the Process in Connecting Employers to Job Seekers

Taaqademy Uses Exotel’s Services to Schedule Classes

UMS Tech Labs has found power in integrating Google Apps & Cloud Telephony

Must See India’s Call Center scaled on Cloud Telephony

Save Indian Farmers uses Exotel to Reach Out to the Farmers

Ladybird Web Solutions Uses Exotel to Manage Phone Calls

Exotel Empowered #SteelFlyoverBeda Garner the Support of Over 100,000 Citizens in Less Than 3 Days

Vidya Group of Institutes Tracks Performance of Team with Exotel Phone Number

Jagriti Yatra Uses Exotel to Measure ROI on Print Media

How an Indian Entrepreneur, Mr. Madan Mohan Ram Does Not Miss Leads Using Simple Exotel Voice Mail

dotCORD Uses Exotel to Manage a Professional Virtual Office

Autowale has a central call center across locations with Exotel