Virtual Numbers For Businesses in India & South East Asia

Virtual Phone Numbers for Businesses of all Sizes

For Enterprises, SMEs & Startups in India, Australia, Malaysia, Singapore, Indonesia and other SEAsian countries.

What is a virtual phone number?

A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on an IVR input.

Call recording

Exotel allows you to record calls, monitor them and make better business decisions.

Smart call routing

Our automated call distribution feature automatically redirect customers calls to the right agents based on their requirements

Call queuing

Enable call queuing to put customers in a virtual queue in case all agents are busy. Till the customer is connected, you can play a tone or a recording.

Call reporting

Get detailed analytics on all the campaigns you run with information on the status of each call.

Parallel ringing

Use Virtual Numbers to ensure no calls go missed by parallelly ringing all the agents at the same time.

IVR

Give your customers a seamless experience every time they call you by using IVR

Call differentiation

Division between professional and personal calls even on the same device

Call forwarding

Exotel allows you to forward calls to multiple numbers depending on your usage.

Customizable

Completely customise the system to suit your business needs.

Types of virtual numbers

Local numbers

Improve pickup rates and reduce call costs by picking up local virtual numbers. Exotel provides local numbers across multiple countries in Asia, SEA, and the USA.

Toll free numbers

Encourage customer communication by using Toll-Free Numbers. We support toll-free number for multiple regions and comes with no volume restrictions.

Track and analyze calls on your IVR number

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers, available in your inbox

How businesses benefit from virtual numbers

virtual-numbers-ensures-customer-privacy

No loss of information

All your customer information and conversations are routed through one number

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Personalized experience

Features such as IVR system help you give you customers a unique experience

Cost efficient

Pay as you go, and scale as you grow

Single virtual number for a team

Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.

Improved efficiency

Handle multiple calls at the same time, track conversations, work more efficiently

Try Exotel’s virtual phone number free for 7 days

Sign-Up to get free Call & SMS credits

Ways in which businesses use Exotel virtual numbers

Marketing ROI

Use virtual phone numbers to evaluate the performance of your marketing campaigns

Dispute resolution

Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations

Number masking

Connect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers using virtual numbers.

Lead management

Use virtual numbers to connect vendors and buyers to build an effective lead management system.

Get a single virtual phone number for an entire team

Asia’s most innovative companies use Exotel

Praveen Chandran

Our level of efficiency has drastically increased ever since we’ve started using Exotel. It’s increased by at least 3X.

Product Head, Quikr Services, Quikr

Gurpreet Singh

We’ve been using Exotel’s Virtual Number for our communication for over 3 years now. After switching to Exotel, we’ve seen a big improvement in our call connectivity. If you’re looking for a reliable communication partner, you should definitely check them out.

Sr. Product Manager, IT, Ecom Express

Saurabh Kochhar

The best thing with Exotel was going live with our new number after just one day of testing.

Co-Founder & Managing Director, Printvenue

Madhur Pahuja

We like the phenomenal support from Exotel with fast turnaround times. The product flexibility with the liberty to make changes ourselves is a time saver and a great value addition. It has been a wonderful time working with Exotel, and looking forward to growing together.