features
Multi-level IVR
Personalised
Have a personalised IVR prompt that greets your customers and route their calls to the relevant team.
Professional
Upload a recording or get a message recorded by our professional voice over artist.
Customised
Customise the IVR menu according to your business needs without 3rd party assistance
Real-time Notifications
Get notified at the right time
We will notify you when you or your agent misses a call, changes their activity state on Exotel, changes your call flows and more.
Set your preference
You can customise the kind of notifications you’d like to receive to ensure that we don’t flood your inbox.
Unlimited Channels
No limits on concurrent calls
Exotel is the only cloud telephony company in India that offers unlimited channels.
Freedom
Unlimited channel capacity on all plans.
Call Recording
Dual-Channel Recording
Record participants in a call separately. You can utilize it for assessing call quality, speech to text transcription, easier conflict resolution and more.
Training and evaluation
Listen to every agent’s recording to understand and evaluate their performance.
Dispute resolution
Use call recordings to resolve customer complaints
Better business decision
Improve your product/service using call recordings which are available in your inbox.
Visual Drag-Drop Dashboard
Code free
Just drag-drop and build your call flow. Don’t wait for developers to code them.
Instant call flows
You can use the call flows created using the App builder right away!
Visual APIs
Our Visual APIs work on the WYSIWYG (what you see is what you get) principle.
Real-time call reporting
Know your call performance
Call stats include the number of calls answered, dialed, missed, the average duration of calls and a lot more.
Track team productivity
Through your call stats, you’ll now be able to keep a close on agent productivity and suggest improvements wherever necessary.
Single-click email reports
Get customised call statistics for your customer interactions (company, groups or individual agent-level details) into ready-to-present reports.
Call Analytics
Detailed analytics
Get detailed analytic on all the campaigns you run with information on the status of each call and SMS
Identify call patterns
Look at call data to identify patterns and staff teams according to the volumes and avoid missing calls.
Automated Calls & SMS
Confirm COD orders
You can set up an automated IVR call for your customers to confirm their COD orders and avoid cost on COD cancellation. Companies can cut their op losses by upto 80% with COD confirmation.
Increase Productivity
Since your calls are automated, your agents can now spend their time on other tasks that need their attention.
Send order status via SMS
Keep your customers informed about their order by sending out automated SMSes.
Engage proactively
Send out automated SMS updates to your customers when you have offers or announcements.
Collect automated feedback
Set up an automated outbound IVR to generate feedback. Here are 3 ways to set up an automated feedback system.
Missed call services
Cost effective
Missed call campaigns cost comes to down to zero for customers, therefore drastically improving engagement
Identify call patterns
Easy tool for collecting feedback, increasing app downloads, surveys, verification, voting, opt-in subscriptions, etc.
Conditional Call Routing
Be available after hours
Good customer experience even for callers who call you outside of your working hours to hear an IVR that says you will get back to them soon.
Improve customer experience
Our automatic call distribution feature automatically routes calls to agents who will speak to them in a language they’re comfortable in based on the region they’re calling from.
+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099