Integrations via Exotel Cloud Telephony
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Zoho Desk Integration
Manage Support Calls Effectively with Exotel
Manage calls and fetch information directly on the Zoho Desk dashboard without switching to different platforms.
Shopify Integration
Automate Cash On Delivery Confirmation With Exotel
Track your sales better and cut your losses with the Exotel & Shopify integration.
Zoho CRM Integration
Control communication right inside Zoho CRM
Increase sales productivity by managing calls inside the Zoho CRM dashboard without switching platforms.
Google Hangouts Integration
Don’t let poor online accessibility stop you from joining meetings
Poor internet connections are big road blockers to online conferencing. Using Exotel, join in Google Hangout calls over a phone call.
Zoho PhoneBridge Integration
Supercharge your Zoho One suite with Exotel
Unbind agents from the confines of a single dashboard. Integrate your Zoho suite with Exotel’s cloud telephony solutions. Make and receive calls from within any Zoho One application.
HubSpot Integration
Increase sales efficiency with Exotel
You can now access call tracking data, make & receive customer calls, store & access call recordings, and more, directly from Hubspot. No more switching between dashboards.
Benefits of Integrating with Exotel
Consolidate Data
Access all your data in one place. No need to switch between dashboards to compile reports.
Improve Tracking
Get detailed analytics on all the campaigns you run including the status of each call and SMS. Track agents’ productivity and identify areas for improvement.
Personalize Communication
Access the data you need to personalize communication automatically with each incoming call.
Get Real-time Alerts
With Exotel’s integrations, agents receive a pop-up every time they get a call or if they miss one.
Increase Productivity
Make calls from within your CRM/Help-desk dashboard with the click of a button. No need to dial out numbers manually.
Features We Offer
Click to Call
Our Click to Call APIs connect your customers on the website with the relevant agents while they are still interested in the product.
Call Recording
Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution, and taking data-driven business decisions to offer a great customer experience.
IVR
Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Customize, sound professional.
Call Tracking & Analytics
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Pop-up On Incoming Calls with Customer History
When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.
If you are looking for features not mentioned here or if you are an ISV looking to integrate with Exotel, please drop us a line at integrations@exotel.in.
Explore our APIs here.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
What Our Clients Say About Our Cloud Communication Solutions
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel anticipates customer needs and delivers exceptional service
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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