Exotel API at Your Service to Customize Your Phone System

Customize Voice and SMS Communication Using Exotel APIs

Increase your productivity using our customized solutions for voice & SMS through easy-to-use APIs.

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Types

Voice call API

Programmatically control voice calls. Make, receive, and monitor calls using Exotel’s RESTful APIs.

SMS API

Send and track text messages programmatically using Exotel’s SMS APIs. Get the best delivery rates at the lowest prices in India.

Advantages of Using Exotel’s Easy-to-Use APIs

Personalise

Every caller who reaches out to you is different. So, why should they receive the same treatment? Exotel APIs can be used to play personalized greetings, divert them to a unique call flow, show premium customers some extra love.

Integrate

Make calling easy for customers everywhere – your website, mobile app or any other platform. Use Exotel APIs (like Call API & SMS API) to integrate your business phone system across properties making calling a simple affair. Think, in-app calling while booking a cab or click to call features on websites or calling customers from a dashboard.

Synchronize

Integrate telephony & CRM to give your agents all the information they will need on a call. Exotel APIs allows you to push call information, call recordings etc to your CRM to ensure that is no information lost in translation between the two. Imagine the customer’s plight if they have to repeat the complaint history to every agent.

Exotel’s API can be Integrated with a Variety of Functionalities

What our customers have to say

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Exotel made agent performance monitoring and reporting seamless

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha, Head of Customer Service, Slice

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Exotel anticipates customer needs and delivers exceptional service

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Ankur Aggarwal, Co-founder, Dunzo