WhatsApp Business Platform
Trusted by 7000+ Businesses
Introducing Exotel’s Full-stack WhatsApp Business suite for 360-degree customer engagement. The only Business platform in the market to offer such capabilities in tandem with cost-effectiveness and impeccable automation.
Benefits of WhatsApp Business Platform
Reduce operational costs
Do more with less. With WhatsApp for business, you can reduce the number of agents required to run your call centre by resolving simple queries with WhatsApp live chat and bots.
Accelerate customer service
Speed up your response & resolution times via auto-suggestions. Reduce context-switching via our omnichannel platform and resolve queries faster.
Deliver personalised alerts automatically
Send personalised notifications, updates and reminders to your customers on autopilot with WhatsApp Business APIs. Improve CX.
Be available at all times
Set up WhatsApp Bots and be available at all times without having to have too many agents work round the clock.
Offer contextual CX beyond WhatsApp
Extend your conversations by integrating WhatsApp with other channels for connected and contextual customer experiences.
Use WhatsApp Business Platform to acquire & retain customers
Customer service chatbots
Easily set up automated responses via our drag and drop dashboard, reduce agent workload and save cost. Enable seamless bot <> agent handovers.
Automated reminders & updates
Set up automated appointment and payment reminders, send updates about the status of their cart items, order, investment, etc.
Live customer support
Connect agents and customers directly over WhatsApp. Speed up issue resolutions and conversations via auto-suggestions shown to agents contextually.
Order placement
Set up automated responses and flows to accept orders from customers on WhatsApp. No human intervention is needed.
Customer onboarding
Leverage WhatsApp for user activation – set up automated reminders and next steps for customers and push them further along the buyer’s journey, one message at a time.
Document Verification
Be it for onboarding a customer or a new employee, automate the whole process by setting up a verification bot. Receive documents in various formats via multimedia messaging.
WhatsApp for Business – Here’s what you can do
How Various Industries use WhatsApp
Ecommerce
Confirm COD orders, set up automated order rescheduling, eliminate tickets related to order tracking by proactively setting up automated status updates for each order, and more.
Banking
Leverage WhatsApp to complete document verification, automate responses to common queries, display account balance, offer live customer support, and more.
Travel
Send seasonal offers and promotional campaigns, accept orders, send reservation updates, and more.
Insurance
Leverage automated responses to help customers select the perfect policy, automate responses to common queries, send policy renewal reminders, and more.
Healthcare
Send appointment reminders, test reports, prescriptions, follow-up reminders and offer customer service.
Fintech
Leverage WhatsApp to activate users, set up drip campaigns, send offers & promotional messages, and send transactional updates.
Broking
Automate document collection, offer customer service, send GTT updates, SIP reminders, account balance updates, and more.
Features
Verified business profile
Lend legitimacy to your business communication by interacting with customers via a verified business profile.
Message templates
Help your agents speed up their responses by setting up message templates for various situations.
Automated greetings
Set up automated greetings introducing your business, or messages for when you’re away.
Multiple entry points
Make it easy for customers to reach you on WhatsApp with web or app widgets, QR codes, ads with click to WhatsApp, wa.me links.
Rich media messaging
Send and receive documents, images, videos or other files from WhatsApp. Quickly and easily.
End-to-end encryption
Put customers first by securing their data and conversations with you.
Interactive messages
Send customers messages and collect responses via buttons – “Yes”, “No”, “Maybe”.
Analytics & reporting
Access real-time analytics and reports on the number of queries resolved, agent productivity, and more.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel anticipates customer needs and delivers exceptional service
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Know how WhatsApp can help scale your business. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099