Authenticate COD and non-COD orders with a multi-channel automated verification mechanism with integrated fallbacks. As a result, improve verification metrics, reduce fake orders and boost operational efficiency.
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Verify orders by sending and validating OTP sent to the phone number after placing an order.
Trigger IVR calls asking for input to confirm, cancel or request a callback once an order is placed. Schedule auto retries to maximise verification rates.
Send an SMS with a one-click confirmation link or a number to give a missed call if the IVR call fails to land on a DND number or IVR call retries are exhausted.
By only shipping orders to verified users and reducing failed deliveries.
Validate both COD and non-COD orders by validating the user and mobile number.
With calls and SMSes triggered automatically without manual intervention, integration or verification.
With integrated fallbacks using SMS and missed call-based verification to DND-based numbers.
Configure IVR setup and SMSes seamlessly within the no-code plugin.
Configure custom retry logic to ensure order verification with timed reminders.
Send SMS with a link or a number to send a missed call as a fallback.
Tag your orders with custom tags based on the status of order verification
Access rich reports for call logs, SMS logs, order history with status, and missed call logs within the Shopify app.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
The number masking feature has been a very worthy addition to making our customer experience even better.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
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