Freshdesk Exotel Telephony Integration

Freshdesk Integration

Simplify Customer Support & Enhance Customer Experience

Integrate Freshdesk with Exotel. Increase productivity, improve tracking and simplify customer communication with this one-click integration.

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Why integrate?

Increase Productivity

With this integration, agents can make calls from within the Freshdesk Dashboard at the click of a button. No more switching between dashboards, or dialling numbers manually.

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Improve Tracking

Exotel allows agents to associate each completed call with the corresponding ticket. Details like call duration, call recording, etc. can then be accessed easily from within Freshdesk.

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Never Miss Out On A Call

Get notifications on your Freshdesk dashboard every time you receive or miss a call on your Exophone. Tickets are automatically created for missed calls ensuring that you never miss out on a customer query.

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Improve Customer Experience

Empower your agents with the right information required to personalise each call. With each incoming call, a popup with relevant information is displayed, allowing your agents to communicate with the customer contextually.

Features

Click to Call integration

Initiate calls from within the Freshdesk app with just a single click.

Call-Ticket Association

Exotel allows agents to associate each completed call with the corresponding ticket.

Call Recording

Each call is automatically recorded and the recording can easily be accessed from within Freshdesk.

Real-time notifications

Get a notification for each incoming or missed call.

Reports

Get access to detailed reports that give you increased visibility and insights.

Pop-ups

Get access to detailed reports that give you increased visibility and insights.

Automatic Ticket Creation

Tickets are created automatically for incoming calls and missed calls.

You can Integrate Exotel With Freshdesk in less than 15 Minutes

What our customers have to say

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Exotel made agent performance monitoring and reporting seamless

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha, Head of Customer Service, Slice

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Exotel anticipates customer needs and delivers exceptional service

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Ankur Aggarwal, Co-founder, Dunzo