When your agents switch between Exotel and Freshsales, they can lose customer context in the process. Now with this integration, get all the calling power of Exotel, right inside Freshsales. That means productive agents and personalised CX.
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Your agents can now skip switching between telephony and CRM apps – they can engage with calls right from the Freshsales dashboard. Plus, skip manual number dialling with one-tap call functionality.
Access 360-degree customer data in one place by syncing Exotel’s call data with Freshsales. Offer contextual customer insights with Freshsales central customer database.
Easily access call recordings and related call data to help agents personalise their next call with customers. Automatically map Exotel agents contacting Freshales users for improved performance tracking.
Manage call logs auto-added to customer profiles for future agent reference. Agents can add quick notes to sync with Freshsales customer profiles for better 1-1 conversations.
Get pop-up alerts for all incoming and missed calls with relevant customer details to improve engagement and take notes during calls.
One-click calls from customer cards in the Freshsales dashboard. Eliminate any need for manual number dialing.
Recorded calls and related call data can now be conveniently accessed from Freshsales to review and boost engagement practices.
Map Exotel to Freshsales users with Bulk User Mapping. Search for users with contact numbers or Freshsales’ usernames right within the dashboard.
Create and update call logs for missed calls to plan or schedule callbacks.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
The number masking feature has been a very worthy addition to making our customer experience even better.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
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