Voice Broadcasting

Voice Broadcasting Software

Blast voice messages in bulk to customers with a single click

What is voice broadcasting?

Voice broadcasting is a mass communication technique which you lets you send automated calls to a large number of people at once. You can use call blasting service for notifications, alerts, offers, announcements, surveys and more. You can also record the customer responses by implementing a simple IVR in the call blast.

Features of our call blast software

Text to Speech

Our Text to Speech engine can speak out the text you write, over a call, just like a human. Alternatively, you can also upload your own audio file.

Import contacts

With Exotel you can easily import your contacts by uploading a CSV file. You can add fields like name, company, phone & email.

Call tracking & recording

You can track all the calls right from the Exotel dashboard. Exotel records all the calls so that you can use it later for monitoring & training purposes.

Report & analytics

Make better decisions & track performance by analyzing daily call reports. All these reports are real-time & detailed.

Easy visual drag-drop dashboard

Just drag-drop applets and build your call flow. Don’t wait for developers to code them.

Advantages of voice broadcasting

Increased response

Bulk voice calling campaigns tend to have a better ROI because of the higher level of personalization & engagement.

Improved productivity

Voice broadcasting helps you to reach a large audience easily with only a few clicks.

Better customer experience

Use personalization to take customer experience to the next level. Make every call count.

Increased efficiency

The best part about the broadcasting campaigns is that you can schedule them ahead of time. This helps companies stay organized.

Some innovative ways you can use Voice Broadcasting

Survey campaigns

Calls have a better response rate as compared to channels like email or SMS to elicit a response for large scale market research surveys.

User feedback

Trigger a call campaign right after an event to gather user feedback when it is still fresh in their mind.

parallel-ringing-never-lets-you-miss-a-call

Announcements

Schedule a call blast every time you have job openings, sales, new product launch or offers, etc..

improved-customer-experience-with-simultaneous-ringing

Reminder campaigns

Remind your customers about their upcoming payments, appointments, reservations in the most effective manner possible.

improved-customer-experience-with-parallel-ringing

Education & training

Educate your target audience about your product or a new feature with the power of a call.

Delivery scheduling/rescheduling

Achieve operational efficiency by getting confirmation from customers for order delivery or rescheduling over IVR.

First level filtering for job applicants

Trigger a call campaign to the candidates with a list of questions based on the position they’ve applied for. This serves as the first level of candidate filtering.

E-book: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls form an integral part of any cloud telephony suite.

Track and analyze calls on your IVR number

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers, available in your inbox.

FAQs

Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Exotel made agent performance monitoring and reporting seamless

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha, Head of Customer Service, Slice

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Exotel anticipates customer needs and delivers exceptional service

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Ankur Aggarwal, Co-founder, Dunzo