Customer Connect
What is Customer Connect and how does it help?
A lot of the customer communication today, tends to happen informally – via personal mobile phone, landlines, etc. This is a great loss to every business since a lot of trackable business conversation goes untraced. Diverting all business calls via Exotel helps end this. Every single business call is tracked, recorded and can be analysed.
How It Works
On field agent/driver/executive assigned to a customer
Agent clicks call button on your app or site to connect with customer
Exotel reaches your system
Exotel pings your server with the agent’s details with order number and your server returns the corresponding customer’s number
Exotel dials agent’s and customer’s number
Exotel connects the assigned executive to respective customer
Customer number masked
Customer numbers are masked from agents as virtual number acts as a bridge between the parties
How businesses use our services
Take a glimpse of how Exotel helps businesses on a day to day basis
Advantages of using Exotel’s Customer Connect
Complete Privacy
Your customer’s phone number is not revealed. After all, the onus of protecting the customer’s privacy falls on the business.
Closed Conversations
Customer connect is the best way to keep all your customer conversations on trackable devices.
Reduced Cost
Your employees do not have to spend out of their pocket to call customers. Connecting via Exotel is more cost efficient.
Track & Analyze
Track, record and analyse all your customer conversations to gain insights in real-time.
Which Businesses Can Benefit From Using Customer Connect?
Any business that communicates with their customers over the phone will find customer connect a useful solution.
Want to know why your business should worry about safeguarding customer privacy?
Read here!
Customers Who Use the Connect Use-case
Safeguarding Customer Privacy
Ola uses Exotel to mask customer numbers and hence help maintain their privacy.
The number masking feature brings enhanced privacy for users, reducing the risk of any untoward experience for them. While driver-partners can save on their calling costs, we will be able to closely monitor drivers behavior and conversations, resulting in a superior experience for users.
Enhancing Communication Between Employers & Jobseekers
Bababjob uses Exotel to mask both the employer’s and the jobseeker’s number and then connect them.
At the end of our screening process, when we find the right person for a job based on their skill set, we connect them with the employers for a conversation. We do not reveal a potential employer’s number to the job seekers. We use Exotel’s number masking feature to connect them both without revealing each other’s number. This has helped us protect the privacy of everyone involved in these conversations.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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