Cloud Call Center Solution for Businesses
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What is call center software?
Call Centre Software helps businesses efficiently manage remote sales and support conversations. This helps agents stay productive and have better customer context with helpful automations & insightful call analytics. With this solution, you can reduce ticket resolution time, improve CX scores and grow revenue with key features including drag & drop call flow builders, auto-responders to repetitive queries, and Caller ID management for better sales call pick-up rates.
Why do you need call center software
A call center software helps manage customer conversations effectively. This extends to gathering key decision making insights for businesses to leverage on. Learn how Exotel helps grow your business, with customised solutions for key industries – BFSI, Ecommerce & 3PL, ITeS & BPO, Education & more.
How Exotel’s call center software works
Customer facing number
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get an Exophone
Get an Exophone (virtual number) from Exotel. Divert all calls from your customer facing number to the your Exophone.
Customise the call flow in dashboard
Route calls to the right agents
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
What you get from Exotel’s cloud call center solutions
Multi-level IVR
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.
Auto Dialer
Our auto dialer software helps streamline your calling process. It removes the need for manual dialling, allowing agents to get more done in less time.
Automated Calls & SMS
You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
Visual drag-drop APIs
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Call Recording
Our call center software allows you to record calls, monitor them, help train agents, resolve customer disputes and make better business decisions.
Daily Email Reports
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your entire customer-facing team.
Call Analytics
Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on each call and SMS.
Real-time notifications
With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.
Conditional Call Routing
Our automatic call distributor software routes call based on many conditions like the time of the day, the geography, or even the customer who is calling.
Live Call Transfer
Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.
Missed Call Services
Missed call to get a service is a very effective way of doing business. Ask your clients to give a missed call to a number and customise the response to suit your business.
Unlimited Channels
We don’t let customers miss a single call due to channel capacity. Have unlimited concurrent calls on the same number using our parallel ringing feature.
Types of Call Center Solution
Inbound Call Center Solution
An anywhere, anytime deployable support solution to enable better case resolution with data insights into call performance.
Outbound Call Center Solution
A revenue-supporting channel with rep-level call insights and all the capabilities to personalise call & SMS campaigns.
Benefits of cloud call center software over a traditional PBX system
Why it is time to move away from traditional telephony systems
Easy visual drag-drop dashboard
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Easy call tracking and analytics
Listen to customer feedback and improve your product or service using call recordings, available in your inbox.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel anticipates customer needs and delivers exceptional service
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Who should use our call center software solutions?
Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.
Integrations
We know how difficult it is for agents to switch platforms to access certain information. To remove the need for switching platforms, you easily integrate us with your business tools. We support native integrations with many popular CRMs and helpdesk tools like Zoho CRM, Freshdesk, Shopify, Zendesk, and more.
How customers use our cloud call center software
redBus uses Exotel to improve customer experience, increase efficiency and reduce operational cost
Exotel helps Vedantu connect the two most important stakeholders in their company to each other – the students and teachers
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Additional resources for you to understand cloud call center better:
Know how a cloud call center software can help your business. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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