telephone-system-for-small-business
Trusted by
Why should small businesses use a cloud telephone system?
Phone calls are one of the most preferred channels of communication by customers. Hence, it’s important to set up a proper telephone system to manage these calls professionally, especially if you’re a small business.
Having a cloud telephone system allows you to sound professional to customers and helps you improve your brand image. It also ensures that you don’t miss any opportunities coming your way, which is likely to happen if you’re using your personal phone number for business calls. With Exotel’s cloud telephone system, you can give your customers an Amazon-like calling experience at an affordable cost – our plans start at just ₹5,999.
Cloud telephone system for small businesses
Find out how a cloud telephone system can benefit your small businesses in this video.
Benefits of Cloud Telephone System for Small Businesses
Manage customer calls easily
Track, record & access the details of each customer call from a single software.
Sound professional
Set up automated IVR greetings for customers & announce working hours.
Route calls to the right team
Press 1 for Sales, 2 for Support etc. Give your customers the best experience.
Increase productivity
Automate repetitive calls via call campaigns, eliminate manual reporting and number dialling.
Improve your sales process
Leverage our one-click integrations with leading CRM platforms to close more deals, faster.
How Exotel’s Telephone System for Small Businesses works
Customer facing number
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get an Exophone
Get an Exophone (virtual number) from Exotel. Divert all calls from your customer facing number to the your Exophone.
Customise the call flow in dashboard
Route calls to the right agents
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
What you get from Exotel’s Cloud Telephone Solution
Multi-level IVR
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.
Auto Dialer
Our auto dialer software helps streamline your calling process. It removes the need for manual dialing, allowing agents to get more done in less time. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps agents be more efficient.
Automated Calls & SMS
You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
Visual drag-drop APIs
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Call Recording
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Daily Email Reports
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.
Call Analytics
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Real-time notifications
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.
Conditional Call Routing
Our automatic call distributor software routes calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.
Live Call Transfer
Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.
Missed Call Services
Missed call to get a service is a very effective way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.
Unlimited Channels
When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number using our parallel ringing feature.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Chirag Patel
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Know how a cloud call center software can help your business. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
Call to
or
+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099