Small Business Phone System
Trusted by
Sindhuja Jeyabal
Exotel has good APIs which are reliable. I just tinkered around it and built my own tool around Exotel’s outbound call APIs and Passthru applets.
Tarun Sharma
Exotel is a blessing for early-stage startups. They don’t let you miss even a single customer. Brilliant Product, Great Support, Awesome Team!
How does it work?
Find out how Exotel’s Small Business Phone System works and how you can use it in this video
Why do small businesses need a cloud phone system?
Small businesses and startups have limited resources. This means that they need to make several compromises and make do with what they have. However, one area in which they can’t afford to compromise is customer experience, as it directly impacts their bottomline. That’s why small businesses need to use a cloud phone system.
A cloud phone system like Exotel allows small businesses to sound professional and manage customer calls efficiently via features like IVR, call routing, etc. It helps you improve customer experience significantly, which in turn improves your brand’s image. The best part is that it’s affordable, easy to set up and can be scaled up as you grow your business. Exotel also has attractive offers for startups that make it easier for you to leverage cloud telephony.
How Exotel’s phone system works
Customer facing number
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get a virtual number
Get a virtual number (Exophone) from Exotel. Divert calls from your customer-facing number to your virtual number.
Personalize the call flow in the dashboard
Improve your caller experience by creating an IVR greeting and customizing the call flow.
Divert calls to the right agents
Calls can be routed to the right agents with our automatic call distributor feature.
Benefits of using our Phone System for your Business
Remote-ready
Exotel enables your agents to work from home seamlessly.
No Infrastructure required
All you need to get started is a phone. Exotel takes care of everything else.
Scalable
With Exotel, you can scale at will and pay as you go.
Easy to use
You don’t need a technician to use Exotel – anyone can set up a call flow in minutes.
Reliable
With best-in-class uptimes of 99.94%, you don’t need to worry about call drops.
How companies worldwide use our business telephone system
Businesses across industries use our cloud telephony system in multiple ways. Here’s a glimpse of a few scenarios
Features
Smart IVR
Give your customers a seamless experience every time they call you.
Auto Dialer
Streamline your calling process with our auto dialer software. Remove the need for manual dialing, and get more done in less time.
Automated Calls & SMS
Make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
Call Analytics
Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Call Recording
Record your customer calls and monitor them for better customer dispute resolution. Make data-driven decisions to offer a great customer experience.
Conditional Call Routing
Route your customer calls based on conditions like the time of the day, the geography of the customer, or for the repeat callers.
Live Call Transfer
Transfer calls to the right agents contextually and instantly with a click of a button.
Missed Call Services
Ask your clients to give a missed call to a number and customize the response to suit your business needs. Use our missed call services to expand your business.
Unlimited Channels
With Exotel, you get the facility to make or receive unlimited concurrent calls on the same number. Never miss even a single call from your customers.
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
E-book: Cloud telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
Call
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+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099