SEBI Compliant Call Recording for Businesses
Why is a SEBI compliant call recording mandatory?
The latest SEBI mandate requires all stockbrokers to record all customer conversations. This is to ensure that there is a definite proof of customer orders that can be accessed in case of a dispute. This is a result of complaints about unauthorized trades from customers. Exotel can help you get compliant with SEBI call recording mandate in a matter of minutes without any IT help or hardware infrastructure.
Advantages of using an Exotel system
Speed of setup
Calls need to be recorded starting Jan 1st, 2018. Very little time to set up a robust system. Exotel does this with ease.
Cost effective
Pay as you go. No maintenance cost. Get started with a simple mobile phone. The system scales and upgrades as per your needs.
Work on the go
Don’t be chained to a desk. Take customer calls from anywhere without compromising on compliance.
Record every single conversion
Calls routed via Exotel are recorded and available for access via a simple-to-use dashboard. The calls are stored in the cloud. The storage is safe, secure and easy to use as per SEBI call recording mandate.
Easy retrieval
SEBI call recording (s) are stored in a safe and secure way in the cloud. These recordings can be retrieved from our dashboard, downloaded and shared as per your convenience.
Feature rich
Exotel offers a lot more than being compliant with SEBI call recording mandate. Set up IVR systems, add agents as you grow, keep track of your daily conversations, etc. You can build complex call flows with a simple drag and drop interface.
What are virtual numbers?
A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on the customer’s input through an IVR system.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel anticipates customer needs and delivers exceptional service
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Superior quality
Best success rates, voice quality and reduced latency
Scale at ease
Grow at will, expand without worrying about infrastructure
Superior reliability
Best in class uptimes of 99.94% including operator uptimes
Best support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive reporting
Easy to understand, detailed reports sent every day
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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