Voice streaming allows you to broadcast calls in real-time in a single (unidirectional) or two-way flow (bidirectional). Unidirectional streaming enables to transcribe and monitor call quality in real time. Bidirectional streaming enables you to build intelligent conversational bots that will help you optimise your workforce and call outcomes.
Bidirectional streaming powers conversational bots to serve customers, anytime. Configure smart bots that offer customer support, qualify leads, send reminders, and more.
Voice streams power apps that transcribe calls for keyword spotting and live sentiment analytics. Boost CSAT scores by taking well-timed actions like whispering or taking over the call based on actionable insights.
For the first time in the industry, irrespective of internet connectivity, enable frictionless payments with just sound technology over a call. In partnership with ToneTag.
Based on customer queries, conversational AI assists agents with real-time on-screen help and cues. Guide sales and support conversations for better conversion and resolution metrics.
All business calls can be streamed to the leading voice AI companies that support 100+ languages out-of-box with expertise in specific domains and use cases.
Create frictionless experiences with easy bot-agent handovers with connected data and context.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
The number masking feature has been a very worthy addition to making our customer experience even better.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
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