Call Campaign Software | Trigger Calls to Customers at Scale
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What are call campaigns?
Call campaigns are automated calls scheduled in advance to target certain audiences. Keep customers informed of ongoing sales campaigns, order delivery rescheduling, cautionary security information, or nudge them with payment reminders. Use our Campaigns solution through APIs or no-code dashboard UI to record a message, upload a contact list, and schedule campaigns.
Simplified Communications by Automating Repetitive Calls
Say goodbye to tech dependency
Send personalised messages without code dependency with dynamic greeting and IVR feature.
Better response rates
With retry functionality, run campaigns that deliver better pickup and response rates.
Scale without limits
Reach up to 5 lakh contacts within a single campaign. Run multiple campaigns in parallel.
Monitor in real-time and optimise
Analyze performance with a real-time dashboard and rich campaign-level data reports.
Gain complete control
Pause, resume and mark campaigns as completed on the fly. Define custom CPM (calls per minute) with throttle limits.
Better customer experience
Based on IVR inputs, route the calls to live agents to resolve customer queries.
Highly customisable
Leverage the platform parity by accessing universal controls through a no-code dashboard or APIs.
Anuj Sharma
Earlier, our agents called the customers to get binary responses to verify their order delivery. Call Campaign software has helped automate our efforts. This has reduced the load on the agents by a great deal.
Kumar Vinod
If we had to manually handle cancellations, we would have needed at least 15-16 call centre agents dedicated to only cancellations. And this would have skyrocketed cost and decreased efficiency. By automating this process with Exotel, we save almost Rs. 30 Lakhs every year.
Mayank Dhawan
We’ve been using Exotel since GoMechanic’s inception. It has really helped us run offline and online campaigns seamlessly. Their prominent support has helped us scale our communication without a hiccup.
Here’s an On-Demand Webinar on how you can save time, effort & operational costs with Call Campaigns
How Call Campaign solution works
Upload a voice recording and a list of contacts
Upload them from your campaign dashboard page and schedule when it is best to call your customers.
The campaign runs and reports are generated
Call capacity is calculated and allotted for calls to go out according to schedule. Auto-generated reports show the number of placed and retried calls, responses received, and more.
Assess responses from the users
Observe how users are reacting to different campaigns and make changes over time.
Use Call Campaigns Software For:
Announcements
Schedule a call blast whenever you have an upcoming sale, new product launch, or a security update for your customers.
Survey & feedback campaigns
Drive better responses through bulk calls that outrank response rates via email or SMS. Get feedback on customers’ recent experiences with support or sales.
Reminder campaigns
Remind your customers of their upcoming payments, appointments, or reservations. Do this with no limits to the number of concurrent calls that can be placed.
Education & training
Educate your target audience about your product or a new feature without any extra effort to get the message to your customers (or even prospects).
Delivery scheduling & rescheduling
Become operationally efficient by knowing customers availability to receive COD orders, hand over returned products, or reschedule delivery agent visits.
First level filtering for job seeking candidates
Trigger automated calls & automate early candidate filtering. Share Round 1 questions based on positions they’ve applied for with IVR inputs to record responses.
Send personalised campaigns using no-code dashboard and APIs
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable enterprise cloud communications company in India and Southeast Asia.
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel anticipates customer needs and delivers exceptional service
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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