20 October, 2022, 9:00 IST

Exotel Partners with ICXP to Promote Best CX Practices

Jakarta, Indonesia, October 20, 2022: Exotel, the emerging market’s leading full-stack customer engagement platform, has now become a member of the Indonesia Customer Experience Professionals (ICXP) association. The membership is a key step towards Exotel’s broader initiatives to expand their reach in emerging markets, especially those within the Asia-Pacific (APAC) region. 

Exotel is currently the leader in the Customer Engagement Platform (CEP) segment in emerging markets with almost 90% of the top 100+ unicorns of India using their services to deliver personalised human+AI-powered customer experience through 15+ million customer interactions daily.

Sharing cultural and historic ties, Indonesia’s journey with building and exponentially scaling their digital economy draws many parallels with India. It is a key country for Exotel, being the second largest market within which the company operates. Partnering with ICXP represents a major milestone in Exotel’s journey with Indonesia, as it allows for increased collaboration for advancing the practice of customer engagement management in the country. As Exotel’s operations in the country grow, the company also plans to intensify their local presence by establishing an office in Jakarta within the next 1 year.

Commenting on the association with ICXP, Shivakumar Ganesan, Co-Founder and CEO, Exotel, said, “The experience economy is rapidly changing organisational strategy, making customer experience a more crucial function than ever before. As companies prepare to scale their CX management procedures to adapt to their customers’ growing expectations, competition within the space is increasing across all industries. We hope that with this partnership with ICXP, we will be more equipped to promote the most current and best practices in customer experience management, and disrupt the space within the Indonesian market.”

About Exotel

Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.,) manage their customer engagement with Exotel’s omnichannel contact centre, a suite of communication APIs and conversational AI platform over the cloud. They’re a $100 million Series D funded company with $50 million in ARR.