Heartbeat API

Get the pulse of your virtual number in a heartbeat.

What is Heartbeat API?

Heartbeat API* monitors the health of your Exophone in real time.

Exotel prides in providing highly reliable communication infrastructure. However, some external factors like fibre cuts, network congestion etc., are beyond our control.

Heartbeat API helps you gain visibility into your operational health of your Exophone by continuously initiating calls across different combinations of Exophones to derive its status. A business can use this information to understand if they need to consider fallback options.

*This product is still in the beta phase.

How It Works

Exotel monitors connectivity health of all ExoPhones continuously in an automated manner.

Customer subscribes to the Heartbeat API to receive real time notifications about their Exophones’ health. Subscribe here.

Exotel pings the customer’s configured URL continuously about the health status of their Exophone.

Customer is notified of the Exophone health in real time, which helps them take follow up actions from their end

What makes the Heartbeat API tick?

Monitor

Know the health of your Exophone in real time, and set alerts to notify downtimes

Act

Automate response to situations when an Exophone goes down, thereby minimising the customer impact

Analyse

Evaluate downtime data to ensure uninterrupted availability to the customers

FAQs

On Exotel’s Reliability

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Exotel made agent performance monitoring and reporting seamless

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha, Head of Customer Service, Slice

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Exotel anticipates customer needs and delivers exceptional service

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Ankur Aggarwal, Co-founder, Dunzo