Cloud phone system for businesses | Virtual phone system | Exotel
What is a cloud phone system?
A cloud phone system is a telephone communication platform on cloud. With a hosted platform, all the costly and bulky hardware associated with a traditional PBX telephone setup goes out of the picture. What’s left behind is a clutter-free and easy-to-manage communication platform that is better than the traditional setup in almost every way possible.
How does Cloud Phone System work?
Find out how Exotel’s Cloud Phone System works and how you can use it in this video
How Exotel’s Cloud Phone System Works
1
Customer facing number
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
2
Get an Exophone
Get an Exophone (virtual number) on Exotel. Divert all calls from your customer facing to the your Exophone.
3
Customise the call flow in dashboard
Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.
4
Route calls to the right agents
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
Why does your business need a cloud phone system?
Quick Setup
Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!
Remote Access
To use a cloud phone system, all one needs to do is to sign into a web portal. This allows your employees to work remotely and not be chained to their desks.
Ease of use
You can build complex call flows, edit your IVR messaging, add a custom on-hold tone etc. without help from a specialist.
Cost Effective
With no setup and no maintenance costs, the cost saving when you choose a cloud phone system is very large.
Exhaustive Analytics
With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance
Cloud Phone System vs Traditional On-prem Phone Setup
1
Visibility
Traditional PBX systems offer no reports and analytics, whereas cloud phone systems offer in-depth business analytics and reports that give you the visibility and insights required to improve your customer service.
2
Flexibility & Control
On-prem telephone systems offer you very less flexibility and control over the call handling and routing process whereas cloud phone systems are extremely easy to set up and configure.
3
Initial Setup Cost
Businesses can get started with a cloud phone system in less than 10% of the initial setup cost required in case of traditional PBX telephony setup.
4
Time Required
Everything related to an on-prem telephony setup is time consuming: installation, setup, modifications and upgradation whereas the same things in a cloud phone system can be done instantly and effortlessly.
5
Downtime
In traditional business telephone setups if one node goes down, it affects the whole system, bringing your customer communication to a stand-still. With Exotel’s cloud phone system’s uptimes of 99.94%, businesses don’t need to worry about downtime.
Cloud Phone System vs Traditional On-prem Phone Setup
1
Visibility
Traditional PBX systems offer no reports and analytics, whereas cloud phone systems offer in-depth business analytics and reports that give you the visibility and insights required to improve your customer service.
2
Flexibility & Control
On-prem telephone systems offer you very less flexibility and control over the call handling and routing process whereas cloud phone systems are extremely easy to set up and configure.
3
Initial Setup Cost
Businesses can get started with a cloud phone system in less than 10% of the initial setup cost required in case of traditional PBX telephony setup.
4
Time Required
Everything related to an on-prem telephony setup is time consuming: installation, setup, modifications and upgradation whereas the same things in a cloud phone system can be done instantly and effortlessly.
5
Downtime
In traditional business telephone setups if one node goes down, it affects the whole system, bringing your customer communication to a stand-still. With Exotel’s cloud phone system’s uptimes of 99.5%, businesses don’t need to worry about downtime.
Who should move to the cloud?
Take a glimpse of how businesses use Exotel’s cloud telephony services
Features of our cloud based virtual phone system:
IVR and Call forwarding
Set up an IVR greeting for your callers and divert the calls to the right teams based on the caller’s inputs.
Call Recording
All your calls – both incoming and outgoing are captured and recorded on our dashboard
Daily email reports
Exotel sends you daily reports that help you track agent productivity, missed calls, the number of callbacks, etc.
24×7 Support
You can reach us on email at hello@exotel.in or call us on +91-8088-919-888 24x7x365.
Unlimited Channels
Exotel’s cloud phone systems offers unlimited channels. What that means is that you will never miss a call due to lack of available lines.
FAQs
What our clients have to say about our cloud phone system
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel anticipates customer needs and delivers exceptional service
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Why choose Exotel’s cloud telephony?
Our products allow business to be more reliable, flexible and scalable. They help improve communication and make sense of
Superior Quality
Best success rate, Voice quality and reduced latency.
Scale at ease
Grow at will, expand without worrying about infrastructure.
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and twitter.
Simple to implement
Signup and get started in less than 30 mins. integrate easy using our REST APIs
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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