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Industry – Information Technology Services – Exotel

India / Case Studies / Industry – Information Technology Services – Exotel

Helping customers streamline customer interactions

The Information Technology Services & Product companies have found a great alliance in Exotel’s cloud telephony solution. They’re able to innovate & build better products by integrating Exotel’s Voice & SMS capabilities. In addition, they also use Exotel to streamline their own customer conversations.

Here are some popular usages:

1
Integrating Exotel into apps, websites – Integrating Exotel is an easy way to build communication capabilities (calls, SMS) into the apps or websites you’re developing.
2
Streamlining customer communication – Setting up a simple customer support number using Exotel takes less than 30 mins. All calls are recorded, no calls are missed, and callers receive assistance via a professional IVR greeting.
3
Custom integrations – Exotel can also be integrated into your customers’ CRM/ERP. This consolidates all the customer information including communication records in a single platform.

Popular Use Cases

Here is how our customers have used Exotel

Route calls to your customers without revealing their phone numbers to any of your personal

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How GamesKraft uses Exotel to Reduce their Support Queries by 20%

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How ACT uses Exotel to decrease their average customer response time by 60%

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Resources

Cloud telephony in a nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk about the various options businesses are faced when they consider using cloud telephony for their business.

Setting up a simple call center

One of the most common questions we get asked by our customers is – how can I set up a call center using Exotel? How long will it take and how much does it cost? We have answered all of these questions in this ebook.

Try Exotel free for 7 days

Get Rs 1000 worth free call & SMS credits

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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