Industry – HR-Recruitment

Why automate your recruitment process?

The manual processes involved in hiring makes it very time consuming and workforce heavy process. While phone screening cannot and should not be eliminated, it is possible to use the workforce in a more efficient manner via automation.

An automated hiring system has a competitive advantage over traditional hiring processes, and cloud telephony plays an important role in facilitating this.

How cloud telephony helps the HR and recruitment industries with an automated hiring system:

Easy job application via missed call – a missed call is an easy way to apply for a job. Especially for blue collar workers, it is easy technology that doesn’t require anything more than a simple mobile phone.

Safeguarding applicant <> employer privacy – Using Exotel, it is possible to connect applicants and employers without revealing either person’s phone number. In the case of recruitment platforms, this also helps keep the conversation within the platform thereby making it trackable. This is also a foolproof method of tracking all the leads being passed on to an employer.

Analysing interviews via call recordings – When phone screenings and interviews are recorded, it becomes a good source of analysis for both the parties involved to understand areas of improvement. It also helps interviewers arrive at a decision by playing back conversations.

Measuring marketing ROI – You can use different virtual numbers (Exophones) across various media. Depending on the response, you can arrive at the medium that works the best for you.

Professional customer support line – A simple IVR greeting and smart call routing system can divert calls to the right teams and the right recruiters based on the user’s input.

Read how a leading cab aggregator automated their hiring

Popular Use Cases

Marketing ROI

Here is how customers have used recruitment automation for their business

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Exotel powers communication for 3000+ businesses.

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Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Exotel made agent performance monitoring and reporting seamless

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha, Head of Customer Service, Slice

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Exotel anticipates customer needs and delivers exceptional service

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Ankur Aggarwal, Co-founder, Dunzo