Call Monitoring Software
What is call monitoring software?
A call monitoring software allows you to track calls in real-time with instant access to call recordings and reports. You can use it to maintain call quality standards, train new agents, or for support resolutions. Further, you can leverage this data to monitor your team’s performance and improve your sales/support efforts.
Features of Call Monitoring Software
Call Reporting
Take a sneak peek of your complete communication performance in real-time by accessing our exhaustive reports.
Dual-Channel Recording
Record participants in a call separately. Utilize the recordings for assessing call quality, speech to text transcription, easier conflict resolution, and more.
Live User status
Gain more visibility to your call center’s performance by tracking the status (on-call, idle, or offline) of all agents at a glance.
Who should use our call center software solutions?
Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.
Benefits of a Call Monitoring Software
Training Agents Constructively
Call recordings are a very effective way of training agents. They can also be used to improve the skills of existing agents. Overall it’s a great way to improve the performance of your support team.
Manage Calls Effectively
Never miss a call again using our powerful call monitoring software. Always be on the top of your communication efforts.
Consistent Customer Experience
Ensure that all your agents are maintaining quality standards when speaking to customers using call monitoring. This is critical in providing a great customer experience.
FAQs
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Chirag Patel
E-book: Cloud telephony in a nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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