Call management software

Trusted by

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Exotel made agent performance monitoring and reporting seamless

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha, Head of Customer Service, Slice

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Exotel anticipates customer needs and delivers exceptional service

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Ankur Aggarwal, Co-founder, Dunzo

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design

What is a call management software?

A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage business calls efficiently via features like IVR, auto-attendant, click-to-call, call routing, autodialer, and more. With Exotel, you can increase the productivity of your agents and help them deliver a superior customer experience. In addition, management gets the benefit of tracking business performance via automatic reports.

Learn more about inbound call center software
Learn more about Outbound call center software

How does a Call Management Solution Benefit your Business?

call-management-system-helps-save-time-and-resources

Streamlined communication

Save time and manage customer calls efficiently using our feature-rich call management software.

send-text-messages-to-large-audience-using-bulk-messaging-service

Never miss a customer call

Track the details of each missed call automatically. Get back to these customers at your convenience.

call-management-solutions-track-business-performance

Track business performance

Automatically track important metrics like average answer time, the number of missed calls and more.

call-management-system-helps-save-time-and-resources

Increase productivity

Use features like autodialer and automated call campaigns to eliminate manual or repetitive tasks.

call-management-solutions-track-business-performance

Improve customer experience

Integrate with your CRM and HelpDesk software to handle leads and customers more efficiently.

Features of a call management software

send-campaigns-easily-with-bulk-sms

Call routing

Intelligently distribute calls automatically across various agents depending upon specific parameters

record-your-calls-using-call-management-software

Call recording

Utilize our single and dual-channel recordings for agent training and dispute resolution.

call-management-system-software-helps-create-personalised-experience-using-ivr

IVR

Engage with customers and create a personalized experience using Smart IVR.

call-forwarding-feature

Call Forwarding

Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.

higher-roi-with-bulk-sms

Call tracking

Track all inbound and outbound calls using a single dashboard.

higher-roi-with-bulk-sms

Auto Dialer

Give your agent’s productivity a boost by leveraging automated dialling.

higher-roi-with-bulk-sms

Smart call routing

Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.