Tools for Survey, both offline & online in India Before we dive-in, do read how surveys are mostly done by outsourced agencies (in this case in-house for Dilbert, and his HR team.) Please click on the image, enlarge it and read it. We recently came…
Geography based Call & SMS reports
We last month had revamped and improved our Reporting & Analytics functions in Exotel, but are always continuously listening to customers and solving problems for them: The recent introduction is adding Geography based tracking of a phone number in your Call & SMS Reports. What does this…
Analytics & Reporting of Calls & SMS
Introducing Analytics in Your Exotel Admin Dashboard You can now track via visual analytics on how your team is performing by checking: – Variation of calls being received/missed – Which agent is doing more calls than others (who is over loaded and needs support)…
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