Customer Satisfaction is the top goal for every business. The key criterion in achieving this is timely transfer of information. Call Centres typically assist you in achieving this. After looking across various sources available in the web, I came up with the following list of…
Call Center & Support should be in-house for SME & MSME
I have had some interesting debates with a few people who are now in the process of growing their business from a 5-10 member team to a 50-200 member team. Many of them feel that the cost of hiring, staffing, rent & process setting up…
Evolving as a SaaS Cloud Telephony company: Part 2 – Service v/s Product
Free Product Managers is something we mentioned in the previous post – “Working closely with customers” – this itself is what should not get the better of a product company. Customers will always want something specific for themselves and will request customization, but where do you draw the…
1 Year, 100 Customers, 0 money spent on marketing – Exotel
Around a year has passed since we started selling Exotel to first ourselves, then family, then friends and then other businesses. Cloud Telephony is in its nascent stage and we are learning everyday as a company, but today is a small feat, a feat which…
+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099