Chat with the Experts, a new series on the Exotel blog in which we speak to industry experts across various domains and try to understand consumer pain points and how technology is or isn’t solving them. As a part of this series, we spoke to…
Anaggh Desai Interview : How Technology solutions must work in Indian Retail sector
Analytics & Reporting of Calls & SMS
Introducing Analytics in Your Exotel Admin Dashboard You can now track via visual analytics on how your team is performing by checking: – Variation of calls being received/missed – Which agent is doing more calls than others (who is over loaded and needs support)…
Evolving as a SaaS Cloud Telephony company: Part 2 – Service v/s Product
Free Product Managers is something we mentioned in the previous post – “Working closely with customers” – this itself is what should not get the better of a product company. Customers will always want something specific for themselves and will request customization, but where do you draw the…
Evolving as a Cloud Telephony SaaS company – Part 1: Working closely with Customers
With time a startup evolves, we have also over a period evolved and this is a 3 Part series on evolving as a young SaaS company in India, with the first thing you must always do is Work very very closely with your initial customers….
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