Until very recently — and in many companies even now — IP PBX was being used to handle customer calls. In this blog post, we’ll explore if it is still the best option you have, the alternatives available, and how you can transition to a...
Cloud PBX vs On-Premise PBX Systems for Better CX: Consider these 7 Factors Before You Decide
According to McKinsey executive editor Daniel Eisenberg, “A little over a third of all software today is SaaS”[1]. The shift towards the cloud is irreversible, but on-premise systems still have their place in the business world today. In this article, we will unpack the merits...
How we used Firefoot to make our Call Recording pipeline more efficient
"Competitor-obsessed startups rarely win. Customer-obsessed startups always win." Exotel's Voice Platform handles millions of calls per day, among which 35% of total calls are recorded and uploaded to the cloud for long-term storage and customer access. In the current age of data, call recordings are...
Call Center & Support should be in-house for SME & MSME
I have had some interesting debates with a few people who are now in the process of growing their business from a 5-10 member team to a 50-200 member team. Many of them feel that the cost of hiring, staffing, rent & process setting up…
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