We are in the wake of almost everything turning digital. As technology is ever-evolving, we wouldn’t know what a future contact centre would look like. But one thing is for certain: it is unlikely to be a “physical” entity. Customers’ expectations of business contact centre...
Omnichannel Contact Centres – A Solution to Siloed Customer Communication
With technology growing at a rapid pace, customers expect to have an instantaneous communication experience when they research on buying a product. The five major ways a customer can make a connection with a brand could be over call/SMS, E-mail, app, in-person at the store…
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