Ideally, every contact center works on satisfying the customer service needs of 100% of the target base. As in any other case, keeping the reality close to the ideal target for the contact center is a tough nut to crack. If you look at the…
Omnichannel Contact Centres – A Solution to Siloed Customer Communication
With technology growing at a rapid pace, customers expect to have an instantaneous communication experience when they research on buying a product. The five major ways a customer can make a connection with a brand could be over call/SMS, E-mail, app, in-person at the store…
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