“Thank you for calling Exotel’s customer support team. First, Press 1 to know our products. Then, press 2 to request a callback from our experts.” By this stage of technological advancements on the scale of time, most consumers have come across such responses when dealing…
Top benefits of choosing a cloud IVR for your call center
When a customer calls your contact center, the first thing they hear is an Interactive Voice Response (IVR). They help customers enable themselves with information or find the right agent to resolve their concerns. While a good IVR system can elevate the customer’s experience and...
The Ultimate Guide to Interactive Voice Response (IVR) [What is IVR, Types, and Business benefits]
If you have dialed a business number and heard a voice that said “Welcome to the company. Please press 1 for support and 2 for sales” then already know what an IVR is. IVR or Interactive Voice Response has revolutionized voice interactions. Even though it’s...
50+ free IVR scripts and prompts for 2022 (+ best practices & use cases)
{Update: This post was Updated on December 2021} As a business operator, you will agree that interactive voice response or IVR plays a crucial role in providing a personalised customer experience. Consider it as a front door of your business; It is an Automated...
Are Contact Centers Killing Customer Engagement?
Ever dreaded reaching out to a contact center (aka call center), even if you really needed their help? We’ve been there too and have often ended up waiting for a support rep to answer our call for several minutes. But the predicament doesn’t end there….
Cash on Delivery (COD) solution for Indian E-Commerce`
We have over 100+ E-Commerce companies today using Exotel and a lot of them wanted to solve a major problem of their's - i.e. Cash on Delivery automation. Many a time, a lot of companies who provide cash on delivery services (and many of them...
Survey, Market Research & Data collection tools for India – Online & Offline
Tools for Survey, both offline & online in India Before we dive-in, do read how surveys are mostly done by outsourced agencies (in this case in-house for Dilbert, and his HR team.) Please click on the image, enlarge it and read it. We recently came…
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