Enhancing Customer Experience and Improving Sales with Cloud Telephony

The only way for a business to sustain growth in a competitive market is to offer a great experience to its customers. The closer you are to understanding their needs and resolving their concerns, the better your rapport is. That’s where timely interactions with customers…

4 Essentials To Staying Productive In Sales

Sales is the fuel for any company. For a startup, it is it’s lifeline. And, because startups are often crunched for resources, the sales expert in this setup is expected to deliver on several things at once: from generating leads to qualifying them, the actual…

Call Center & Support should be in-house for SME & MSME

I have had some interesting debates with a few people who are now in the process of growing their business from a 5-10 member team to a 50-200 member team. Many of them feel that the cost of hiring, staffing, rent & process setting up…

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