India is a country of vast diversities. And the number of languages we speak in this country stands testimony to that fact. In a way, Exotel is in the business of connecting people. We speak to prospective customers everyday from all corners of the country….
Software & CRM implementation in teams – 17 best practices
Did you fail the software you bought and spent time on? Have you thought ever, whether the problem was in the software or in something else when you discarded a software? It is one thing to buy a software, but another thing altogether to implement…
Top 10 call centres in India
Customer Satisfaction is the top goal for every business. The key criterion in achieving this is timely transfer of information. Call Centres typically assist you in achieving this. After looking across various sources available in the web, I came up with the following list of…
A Single Helpline Number for India, and ways to achieve it
We are in the midst of the mayhem going around a single emergency or helpline number. TRAI is talking about drafting a proposal and we guess it will be a couple of years before we see the light of this number in India. But, why? Don’t we…
Phone Number options in India – Landline/Mobile/Toll-Free etc.
What are the different kind of phone numbers available in India for businesses & entrepreneurs? We often on chat, e-mails, calls get the immediate question from businesses/entrepreneurs that what kind of a phone number is available? It is still unclear, and the telecom operators especially...
10 Inbound Marketing Learnings for SaaS Indian companies
Had an opportunity to attend a very close-knit session with a lot of smart people on Google+ Hangout thanks to Ashish Sinha, Jayadevan from the NextBigWhat team and it had some stellar people sharing their experiences in the SaaS Inbound Marketing space like Paras Chopra…
Geography based Call & SMS reports
We last month had revamped and improved our Reporting & Analytics functions in Exotel, but are always continuously listening to customers and solving problems for them: The recent introduction is adding Geography based tracking of a phone number in your Call & SMS Reports. What does this…
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