(This post was last updated on January 2022.)   Despite the growth of alternative customer engagement channels like email, live chat etc., research shows that most customers worldwide prefer to call the contact centre for their needs, be it before or after purchasing your products....

A seamless communication system is a foundation upon which the success of a business is built. Not only does it ensure that the information flow across various verticals is consistently maintained but it also helps organizations grapple with multiple networking complexities on a real-time basis….

Updated: April 2018 In February 2016, we partnered with Pratham Books to bring the pure joy of a bedtime story to kids in some of the unprivileged parts of Delhi. What if we could just get these kids to give a missed call and get…

Last week’s terrace talk with Aruna Ganesh was nothing short of captivating. From achieving accolades in branding to her successful transition into the theatre world, the whole talk was thoroughly engaging. Aruna(@arunaganeshram) is a performance director, deviser, designer and founder of Visual Respiration. After successfully…

If you login into your Exotel dashboard and go to App Bazaar, you would see a lot of different apps which you can just install and start using right away. For example, the Oak Tree App is for the people who want to play an…

This Monday opened up to a beautiful sunny morning and the news of the JustDial’s IPO breaking in to confirm the rumours. JustDial has indeed conquered the Indian SME Market helping businesses get found – from Mumbai to Manipur , from Srinagar to Sivakasi. Today,…

Call Conferencing : Tele or Audio conferencing solutions in India and what must be improved? What is that is most evolving in this fast paced world of the internet? Mobile teams, and people who can work from home or from multiple offices across the country,…

The posts under “Technology adoption in Indian Restaurants” will be an attempt to explore various technological touch-points for a restaurant like the web site ,POS Solution , reservation/home delivery mechanism, feedback tools ,logistics, loyalty Management and much more.The current post explores why/how Tablets are replacing…

*We are currently in the process of revamping our Android app. So, this app is temporarily unavailable*   After the huge success of our notification feature on Exotel Dashboard, we thought “Why not bring this feature onto mobiles using our Exotel Mobile app?”. When we…

Had an opportunity to attend a very close-knit session with a lot of smart people on Google+ Hangout thanks to Ashish Sinha, Jayadevan from the NextBigWhat team and it had some stellar people sharing their experiences in the SaaS Inbound Marketing space like Paras Chopra…