When a customer calls your contact center, the first thing they hear is an Interactive Voice Response (IVR). They help customers enable themselves with information or find the right agent to resolve their concerns. While a good IVR system can elevate the customer’s experience and...
The Ultimate Guide to Interactive Voice Response (IVR) [What is IVR, Types, and Business benefits]
If you have dialed a business number and heard a voice that said “Welcome to the company. Please press 1 for support and 2 for sales” then already know what an IVR is. IVR or Interactive Voice Response has revolutionized voice interactions. Even though it’s...
Handle Incoming Calls the Way You Want Using Exotel’s Custom App Builder!
If you login into your Exotel dashboard and go to App Bazaar, you would see a lot of different apps which you can just install and start using right away. For example, the Oak Tree App is for the people who want to play an…
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