Ameyo introduces an all-new Omnichannel Contact Center Software that is specifically designed for enterprises. It is named Ameyo XTRM by Exotel. The software is based on a truecloud model which means it will only be available for cloud deployments – public, private, and hybrid. It…
Emerging contact center trends for 2023
You buy a product or service from a brand and are pleased with what has been offered. However, there may be a time when you are not fully satisfied with the product and may need to reach out to the brand for queries. Either way,…
Guide to Live Call Center Dashboards
In most enterprises, call centers handle a staggering number of inbound and outbound calls every single day. The list grows if you take into consideration missed calls, disconnected ones, calls in queues etc. A live dashboard is the backbone that holds these call center operations...
6 emerging CX trends for contact centres in 2022
We are in the wake of almost everything turning digital. As technology is ever-evolving, we wouldn’t know what a future contact centre would look like. But one thing is for certain: it is unlikely to be a “physical” entity. Customers’ expectations of business contact centre...
Are Contact Centers Killing Customer Engagement?
Ever dreaded reaching out to a contact center (aka call center), even if you really needed their help? We’ve been there too and have often ended up waiting for a support rep to answer our call for several minutes. But the predicament doesn’t end there….
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