“Business calls are dead ”, I’ve heard the phrase a million times, still today over 77 billion calls are made to B2B and B2C businesses regarding support, sales, inquiries and more. An article on Vanity Fair emphasizes this, but I disagree, at least when it…

NGOs’ – a concept written about so often and yet very few really see them as they are. You’ll find millions of blogs, articles, facts & figures about them. It’ll tell you about all the good they do. Some may even misconstrue their acts of…

We have over 100+ E-Commerce companies today using Exotel and a lot of them wanted to solve a major problem of their's - i.e. Cash on Delivery automation. Many a time, a lot of companies who provide cash on delivery services (and many of them...

Call Conferencing : Tele or Audio conferencing solutions in India and what must be improved? What is that is most evolving in this fast paced world of the internet? Mobile teams, and people who can work from home or from multiple offices across the country,…

*We are currently in the process of revamping our Android app. So, this app is temporarily unavailable*   After the huge success of our notification feature on Exotel Dashboard, we thought “Why not bring this feature onto mobiles using our Exotel Mobile app?”. When we…

We last month had revamped and improved our Reporting & Analytics functions in Exotel, but are always continuously listening to customers and solving problems for them: The recent introduction is adding Geography based tracking of a phone number in your Call & SMS Reports. What does this…

I have had some interesting debates with a few people who are now in the process of growing their business from a 5-10 member team to a 50-200 member team. Many of them feel that the cost of hiring, staffing, rent & process setting up…

With time a startup evolves, we have also over a period evolved and this is a 3 Part series on evolving as a young SaaS company in India, with the first thing you must always do is Work very very closely with your initial customers….

Sanjay Goel (Co-Founder & COO) from Must See India was kind enough to take some time out and speak about how he and his company are using Exotel for their multiple use-cases. Must See India Phone numbers have been on with us from early October. They…