Ameyo introduces an all-new Omnichannel Contact Center Software that is specifically designed for enterprises. It is named Ameyo XTRM by Exotel. The software is based on a truecloud model which means it will only be available for cloud deployments – public, private, and hybrid. It…
Emerging contact center trends for 2023
You buy a product or service from a brand and are pleased with what has been offered. However, there may be a time when you are not fully satisfied with the product and may need to reach out to the brand for queries. Either way,…
A Cloud Contact Centre vs An On-Premise Solution: Which Is Your Best Bet?
The pandemic forced companies to move to communication models like a cloud contact centre to ensure business continuity. While many businesses made the switch easily, some are still finding it difficult to let go of their existing investments in on-prem PBX solutions. The question they...
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