Businesses set up call centres with one goal in mind: Delivering a stellar customer experience (CX). But great CX needs more than just setting up the phone lines. It requires ongoing call centre management that ensures calls are being received and answered, customers are getting...
Intelligent call routing for business based on the customer’s geo location
India is a country of vast diversities. And the number of languages we speak in this country stands testimony to that fact. In a way, Exotel is in the business of connecting people. We speak to prospective customers everyday from all corners of the country….
Top 10 call centres in India
Customer Satisfaction is the top goal for every business. The key criterion in achieving this is timely transfer of information. Call Centres typically assist you in achieving this. After looking across various sources available in the web, I came up with the following list of…
Cold Calling 2.0 – qualifying leads for sales in India?
As more and more businesses like Nowfloats, Zepo, GoDaddy, Bigrock bring businesses online, the power of inbound marketing is growing even in India. In the Silicon Valley there is an interesting concept of Cold Calling 2.0 growing driven by Aaron Ross with “Predictable Revenue” and…
Call Center & Support should be in-house for SME & MSME
I have had some interesting debates with a few people who are now in the process of growing their business from a 5-10 member team to a 50-200 member team. Many of them feel that the cost of hiring, staffing, rent & process setting up…
Must See India Phone Number via Exotel – Video
Sanjay Goel (Co-Founder & COO) from Must See India was kind enough to take some time out and speak about how he and his company are using Exotel for their multiple use-cases. Must See India Phone numbers have been on with us from early October. They…
+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099