When we talk to customers at Exotel, IVR or Interactive Voice Response System comes across as one of the most desired features in a business phone system. We have all encountered this automated voice wonder when we call our mobile service provider or when we…

The role Google plays in all of our customer’s businesses (and even our own!) can not be underrated. When I say Google, I mean both Organic search results and Adwords ads. According to a study by Google, consumers are spending more than 15 hours per…

As more and more businesses like Nowfloats, Zepo, GoDaddy, Bigrock bring businesses online, the power of inbound marketing is growing even in India. In the Silicon Valley there is an interesting concept of Cold Calling 2.0 growing driven by Aaron Ross with “Predictable Revenue” and…

We have over 100+ E-Commerce companies today using Exotel and a lot of them wanted to solve a major problem of their's - i.e. Cash on Delivery automation. Many a time, a lot of companies who provide cash on delivery services (and many of them...

Call Conferencing : Tele or Audio conferencing solutions in India and what must be improved? What is that is most evolving in this fast paced world of the internet? Mobile teams, and people who can work from home or from multiple offices across the country,…

To safeguard your business against the TRAI 13th amendment, we suggest that you do not use your Exophone number directly on any of your business’ collateral and own your customer facing business number. To use Exotel, you need to forward your customer facing number to…

Or how in Exotel, Sales learnt to embrace Technology. Allow me to start off with a disclaimer. Most earlier posts in Exotel were written by people who knew what they were doing. This post is more an account of a tech-centric approach to handling Sales…

*We are currently in the process of revamping our Android app. So, this app is temporarily unavailable*   After the huge success of our notification feature on Exotel Dashboard, we thought “Why not bring this feature onto mobiles using our Exotel Mobile app?”. When we…

We last month had revamped and improved our Reporting & Analytics functions in Exotel, but are always continuously listening to customers and solving problems for them: The recent introduction is adding Geography based tracking of a phone number in your Call & SMS Reports. What does this…

Introducing Analytics in Your Exotel Admin Dashboard   You can now track via visual analytics on how your team is performing by checking: – Variation of calls being received/missed – Which agent is doing more calls than others (who is over loaded and needs support)…