[Guest post by Anand Kannan, Managing Director and Co-founder of Valued Epistemics Pvt. Ltd] At GREedge, we have had our challenges with the right telephony system. As a technology innovation and R&D driven Online Training firm we offer a highly personalized and unique service that…

A sale is the act of selling a product or service in return for money or other compensation. Signalling completion of the prospective stage, it is the beginning of an engagement between customer and vendor or the extension of that engagement. We have a dedicated…

Raising funds and ensuring a sustainable fund flow is critical for NGOs to continue to operate for the good of the society. There are tons of useful insights out there on internet that can help you raise funds. Here, I intend to discuss how NGOs…

We get quite a few queries at Exotel from business owners who already have a number for their business. These companies have advertised/publicized a number and their customers have saved it in their phone book. It is not possible for a business to phase out…

Lead Management and Aggregation is a common concern for every business that is starting to evolve. We, at Exotel, experienced this problem during our early days. We wanted a tool that can aggregate leads from various sources (Emails, Calls, Websites) at one place. In addition,…

We are a Saas company with a strong belief in measuring everything we do, be it our response time, daily missed calls etc. Setting up an automated feedback system was quite necessary for us. Actually, one of the critical things for any business is to…

A few weeks back we introduced our new ‘getting started’ signup process to help new users understand Exotel better. While analyzing how the new process was performing, we noticed a gaping hole through which our users literally fell through. Only 46% of our customers who register…

  Some quick data on Telephone communication to put things in perspective Data suggests, with the growth of mobile, inbound sales calls will double from 30 billion to 60 billion in 3 years (source: Kelsey) In fact 61% of all mobile searches where a customer…

I’ve been doing Sales in Exotel for almost 2 years now and the one question that I encounter frequently is – When is a good time to get a business phone system in place for my business? Having a business phone system that is functional,…

India is a country of vast diversities. And the number of languages we speak in this country stands testimony to that fact. In a way, Exotel is in the business of connecting people. We speak to prospective customers everyday from all corners of the country….