The recent coronavirus outbreak has forced organisations to embrace remote working. It’s no longer a privilege; it’s a necessity. While remote working culture has been there for a while, for many companies, it’s a new thing. Without the right strategy, it can be difficult for...
[COVID-19 Update] Staying safe and supporting our customers
The last few days have been tough on everyone and we hope you have been able to make changes in your life to practice social distancing and to help #FlattentheCurve. Businesses have also had to make a lot of changes and some of them rather...
6 Customer Service Trends that you’ll want to adopt in 2020
The idea of customer service has been around since the 1800’s (just after the invention of the telephone). It gave customers the flexibility to make enquiries/ask for support over the call rather travelling to an office. But customer service today is completely different from what...
6 Things to Consider when choosing a Cloud Telephony Platform
More businesses are choosing cloud platforms over an on-premise setup. With cloud telephony, there’s no infrastructure cost involved, it’s very flexible and highly scalable. This makes it a perfect fit for both SMEs and enterprises. But when you look in the market, there are hundreds...
Tracking Offline Marketing ROI using Virtual Numbers
For businesses, understanding the ROI of different marketing channels is crucial. They inevitably need this data in identifying the best performing campaigns, audience, and channels. But tracking marketing ROI is difficult for certain channels like print ads, radio ads, etc. This is why companies are...
4 Business Communication Trends to look out for in 2020
You can find the latest trends in business communication for 2021 here. In the past few years, customer experience has climbed up to be the most critical element for businesses. In fact, at the end of 2020, customer experience will overtake price and product to...
Revolutionise COD Verification With Virtual Numbers
The recent decade has seen a boom in the e-commerce and internet shopping. This is especially true for India and other developing economies. One of the reasons for the spike in growth in these regions can be attributed to the penetration of internet and smartphones.....
What is Missed Call Marketing & How Does it Work? (+ Benefits, Cost & Examples)
(This post was last updated on September 2021.) Missed call marketing campaigns were born out of a unique problem that Indians faced: affordable handsets but pocket pinching talk rates. Missed calls started as a way for people to communicate with each other. A few...
Improving your omnichannel customer experience – personalised problem solving
Brands are now concentrating on creating an omnichannel customer experience. Simply put, a customer should be able to get in touch with a brand across multiple touch points like email, calls, social media, chat, etc. and still have a consistent brand experience. At times, brands...
How companies can enhance their customer service using virtual numbers
Timely and accurate customer communication has been a big part of building a dependable customer relationship in any industry. Today, customer experience is not what it used to be years ago. It has evolved over time. By 2020, customer experience is expected to overtake price...
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