I always get flurried with requests for vanity numbers at Exotel. I never quite understood why it was so necessary for these businesses to have a vanity number. This got me curious so I did a bit of research around this. I was…

We recently automated our billing infrastructure, and I was tasked with creation of PDF invoices and usage summaries for our customers. After the customary scouring the web for good looking templates, and making a mediocre attempt at one, Ninja suggested I just copy the quickbooks…

The posts under “Technology adoption in Indian Restaurants” will be an attempt to explore various technological touch-points for a restaurant like the web site ,POS Solution , reservation/home delivery mechanism, feedback tools ,logistics, loyalty Management and much more.The current post explores why/how Tablets are replacing…

Or how in Exotel, Sales learnt to embrace Technology. Allow me to start off with a disclaimer. Most earlier posts in Exotel were written by people who knew what they were doing. This post is more an account of a tech-centric approach to handling Sales…

*We are currently in the process of revamping our Android app. So, this app is temporarily unavailable*   After the huge success of our notification feature on Exotel Dashboard, we thought “Why not bring this feature onto mobiles using our Exotel Mobile app?”. When we…

We are in the midst of the mayhem going around a single emergency or helpline number. TRAI is talking about drafting a proposal and we guess it will be a couple of years before we see the light of this number in India. But, why? Don’t we…

Tools for Survey, both offline & online in India Before we dive-in, do read how surveys are mostly done by outsourced agencies (in this case in-house for Dilbert, and his HR team.) Please click on the image, enlarge it and read it. We recently came…

What are the different kind of phone numbers available in India for businesses & entrepreneurs? We often on chat, e-mails, calls get the immediate question from businesses/entrepreneurs that what kind of a phone number is available? It is still unclear, and the telecom operators especially...

Had an opportunity to attend a very close-knit session with a lot of smart people on Google+ Hangout thanks to Ashish Sinha, Jayadevan from the NextBigWhat team and it had some stellar people sharing their experiences in the SaaS Inbound Marketing space like Paras Chopra…

We last month had revamped and improved our Reporting & Analytics functions in Exotel, but are always continuously listening to customers and solving problems for them: The recent introduction is adding Geography based tracking of a phone number in your Call & SMS Reports. What does this…