A few weeks back we introduced our new ‘getting started’ signup process to help new users understand Exotel better. While analyzing how the new process was performing, we noticed a gaping hole through which our users literally fell through. Only 46% of our customers who register…

  Some quick data on Telephone communication to put things in perspective Data suggests, with the growth of mobile, inbound sales calls will double from 30 billion to 60 billion in 3 years (source: Kelsey) In fact 61% of all mobile searches where a customer…

I’ve been doing Sales in Exotel for almost 2 years now and the one question that I encounter frequently is – When is a good time to get a business phone system in place for my business? Having a business phone system that is functional,…

India is a country of vast diversities. And the number of languages we speak in this country stands testimony to that fact. In a way, Exotel is in the business of connecting people. We speak to prospective customers everyday from all corners of the country….

When we talk to customers at Exotel, IVR or Interactive Voice Response System comes across as one of the most desired features in a business phone system. We have all encountered this automated voice wonder when we call our mobile service provider or when we…

The role Google plays in all of our customer’s businesses (and even our own!) can not be underrated. When I say Google, I mean both Organic search results and Adwords ads. According to a study by Google, consumers are spending more than 15 hours per…

If you login into your Exotel dashboard and go to App Bazaar, you would see a lot of different apps which you can just install and start using right away. For example, the Oak Tree App is for the people who want to play an…

Did you fail the software you bought and spent time on? Have you thought ever, whether the problem was in the software or in something else when you discarded a software? It is one thing to buy a software, but another thing altogether to implement…

Reliability of our service is the topmost priority for us at Exotel. And telephony infrastructure in India is unreliable, to say the least. Most probably, as you are reading this, someone somewhere while digging up some road, has accidentally cut a telephone cable. To achieve…

At Exotel, we have many clients who come up to us and ask, why can we not call DND numbers using our ExoPhone? Their contention is that they only want to call customers who registered with them. I order from many E-commerce/Travel portals and hate…