If you have a product or service you sell online, having an online payment gateway is a no-brainer. When we started out at Exotel, in spite of being a SaaS company, we didn’t accept online payments. Our payments were made via cheque or sometimes even…
Never Miss a Customer Call
Integrate Exotel with your Helpdesk Software to Never Miss a Customer Call Every business that works with Exotel, irrespective of the size or nature of their business, wants to ensure one thing – never miss a customer call. It doesn’t matter if that call you…
Cut your Operational losses by 80% with Exotel’s Cash on Delivery Verification
I was browsing through some e-commerce related news the other day, and I chanced upon this. It is wonderful to see one of India’s oldest organization, more than two centuries old latch on to the Indian e-commerce juggernaut. E-commerce companies are trying to reach…
Commentary in Code
Most coders would have seen the excellent thread on StackOverflow about the best comments they have seen in code base. Even if you are not a coder, I suggest you do check out the posts there to convince yourself that coders are not really boring;…
Make calls at the speed of thought with Exotel’s Chrome plugin
Most of us find the few steps between intent and action to be annoyingly long. We’d like to complete the repetitive, routine stuff asap and get to the important ones. So it is with making a call as well. For eg: Once you’ve decided to…
[Customer Success Story] SMS in local languages increased referral by 26%
In what language do you converse with your customers who call your call center? In what language are your marketing and sales calls? Is it predominantly in regional languages? If yes, why leave out your SMS communications in English? Using Exotel, you can send out…
How Exotel helped an online GRE training platform to customize it’s telephony support [Guest Post]
[Guest post by Anand Kannan, Managing Director and Co-founder of Valued Epistemics Pvt. Ltd] At GREedge, we have had our challenges with the right telephony system. As a technology innovation and R&D driven Online Training firm we offer a highly personalized and unique service that…
Effective Customer Engagement for Startups – White Paper
Customer Engagement for Startups is the most vital link often discarded as lowly in comparison to growth. A Startup looks for continuous and non-linear growth keeping churn at minimum levels. This ensures that they create more and more value for their investors and attract maximum…
Measure and Optimise Account Management Effort
An SME guide to measurement and optimisation of your Sales and Account Management effort If you can measure it, you can improve it Corollary You can’t manage what you don’t measure. And the important stuff can’t be measured. In the technology space, things such as…
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