We have a proud announcement we’re excited to share with you. We have a new office! The citizens of the Gaulish Village have now moved to Getafix. In case you haven’t met Getafix yet, here he is, the wise old man. Move to this new…

Customers are the resources upon which the success of a business resides. They are the key component that help an enterprise meet its business goals. CRM is the lifeline Every company is driven by the desire to provide utmost customer satisfaction. To strongly and consistently…

There are two things I love doing – talking to and helping customers, and playing sports, especially Ultimate Frisbee. Both are vastly different but end up giving me experiences which are similar – humbling, rewarding, enjoyable and on many occasions eye opening. I have honed…

Unless you have been living under a rock over the past few days, you might have noticed that the issue of net neutrality has fast gathered steam amongst netizens in India, which is heartening to see. When Arnab Goswami bellows the term “Net Neutrality”, you…

Almost every business in India says, “if you have any trouble or need any assistance with our product/service, please give us a call on xxx xxxxxxxx to speak to our customer service agent.” There is a reason why phone support in India scores way above…

It is that time of the year. The time when people “celebrate” women empowerment. In February, we’re told that all women need new clothes, expensive dinners, thoughtful gifts to make them feel special. In March, we’re told that we need to be self-reliant, independent, the…

We have been growing faster than ever and that has brought us interesting and challenging tech problems. Compared to last year, there has been a 5X increase in the number of calls and a 4x increase in the number of SMS-es per day. While the…

As a SaaS company, marketing at Exotel has largely been “online” and internet focussed. We have been experimenting with offline marketing mediums lately and last week we ran our first radio advertisements. If you haven’t heard them because you’re not in Bangalore, you can hear…

Number Mapping – No coding required One of the biggest benefits of cloud telephony and Exotel is that it allows you to set up seemingly complicated call flows and logic in a matter of minutes. If you’re familiar with how traditional systems like EPABX or…

Sync your phone system and ticketing software & CRM — Exotel Click2Call Chrome Extension We use Exotel (the product) at Exotel (the company) for all of our customer communication. We are big believers in eating our own dog food. This is, in fact, the best way for…