Most of us want to do our jobs well. We want meaningful jobs, greater security, higher status, bigger pay packages and a brighter future. This expectation is valid irrespective of the type of industry or organization one works in. The one place I particularly find…
Why We Should Take Balance Beyond Work And Life
Take a minute with me here. What is the word or phrase that pops into your head when I say the word balance. Chances are you associated it with the now ubiquitous phrase: work-life balance. This phrase has attained universal relevance. There is no business…
6 Early Stage Startup Challenges That Effective Tools Can Help Solve
Harbouring an idea in your head is one thing. Taking the leap of faith to execute, nurture and grow the idea is an entirely different ball game. It calls for a tribe of people that we call Entrepreneurs. Fortunately, this breed is on the rise….
Mandatory Business Phone Number To Address Customer Grievances
Internet adoption is exploding in India. According to an IAMAI report, while it took more than a decade for the Internet user base to increase from 10 million to 100 million, and three years to cross the 200 million mark, it took only a year…
Safeguarding customer privacy – The onus is on businesses
A few days ago, there was yet another article about a delivery boy harassing a girl. This time, he decided to circulate her number on a WhatsApp group as a sex worker. A while ago, it was another woman who left the city not able…
4 ways to streamline last-mile communication using cloud telephony
The e-commerce industry is growing at a rapid pace in India. According to a Morgan Stanley report, the Indian e-commerce industry has grown 68% in the last 3 years, and this is expected to improve over the next 3 years as well. For the e-commerce...
How cloud can improve the efficiency of business communications
“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is byzantine by comparison.” – Steve Jobs Cloud technology has been a godsend to businesses in ways more than one. With its distinct…
9 rules for a perfect sales call
Zara was the latest addition to our sales team. Straight out of college, confident, smart and all set to conquer the world. Her attitude is what let us know that she was right for the job. She spent 3 days with the product and the…
SaaS sales: The only two things you need to know to master it
I joined Exotel from a sales outsourcing company. Oh, yes, it is a real thing. I worked for companies that outsourced their leads to us. We had to talk to their customers and sell the product/service. When I joined Exotel, it was like a whole…
How I built my own “Uber Notify Assistant” to beat surge pricing
Exotel HQ, Bangalore, 6:30 PM. The view from the roof of our office is one like no other. We face west only to see the beautiful Ulsoor lake and serene Buffalo Ganj smack dab in the middle of it. The warm, familiar smell of petrichor…
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