We last month had revamped and improved our Reporting & Analytics functions in Exotel, but are always continuously listening to customers and solving problems for them: The recent introduction is adding Geography based tracking of a phone number in your Call & SMS Reports. What does this…

Introducing Analytics in Your Exotel Admin Dashboard   You can now track via visual analytics on how your team is performing by checking: – Variation of calls being received/missed – Which agent is doing more calls than others (who is over loaded and needs support)…

I have had some interesting debates with a few people who are now in the process of growing their business from a 5-10 member team to a 50-200 member team. Many of them feel that the cost of hiring, staffing, rent & process setting up…

Free Product Managers is something we mentioned in the previous post – “Working closely with customers” – this itself is what should not get the better of a product company. Customers will always want something specific for themselves and will request customization, but where do you draw the…

With time a startup evolves, we have also over a period evolved and this is a 3 Part series on evolving as a young SaaS company in India, with the first thing you must always do is Work very very closely with your initial customers….

Around a year has passed since we started selling Exotel to first ourselves, then family, then friends and then other businesses. Cloud Telephony is in its nascent stage and we are learning everyday as a company, but today is a small feat, a feat which…

Sanjay Goel (Co-Founder & COO) from Must See India was kind enough to take some time out and speak about how he and his company are using Exotel for their multiple use-cases. Must See India Phone numbers have been on with us from early October. They…

How did it come about? This is exactly a year old due post and after being immersed in building a product for our customers and working with them every day to improve it – we are happy to have taken that path. (in delaying this…